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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

RaptorDB

RaptorDB, the new ServiceNow database, optimizes ServiceNow AI Platform workloads, enabling your organization to support more users, workflows, and data on a single platform.

[Omitted video] Description: Now Insights podcast episode with Will Johnson, VP of Data Platform Engineering, who shares the journey of integrating advanced columnar storage technology into the ServiceNow platform.

RaptorDB will underpin ServiceNow AI Platform core services, applications, and data.

Note: The roll-out of RaptorDB is not tied to your organization's upgrade to Australia. Please speak with your account team for more information.

Benefits

With RaptorDB, your organization gets the benefits of database features owned and maintained by ServiceNow, as well as optimized for ServiceNow applications and workloads. This enables your organization to confidently grow your use of the ServiceNow AI Platform over time.

RaptorDB Professional unlocks additional functionality and higher performance, allowing your organization to do even more with ServiceNow.

RaptorDB Standard and RaptorDB Professional

RaptorDB Standard is the target state default primary database, built to provide improved scale and performance capabilities for ServiceNow AI Platform workloads and queries.

If your organization is looking to drive ultra-scale and high performance to support ServiceNow AI Platform generative AI and machine-scale data use cases, user growth, applications, workloads, and analytics, you may wish to leverage RaptorDB Professional. RaptorDB Professional is a licensed database; for more information, contact your account team.

FeatureRaptorDB StandardRaptorDB Professional
Optimized for ServiceNow workloadsYesYes
Improved response timeYesYes
Ultra-scale performance and scalabilityNoYes
Enhanced analytics with built-in column storeNoYes
Advanced instance topology supportNoYes
Support for self-hosted environmentsNoYes
Enable Data snapshotsNoYes
Enable SQL APINoYes, starting in Australia
Enable Archive Tier 2 storageNoYes, starting in Australia