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Map policies using Dynamic Mapping › PaCE mapping › Manage PaCE policies › Administer PaCE policies › Policy as Code Engine \(PaCE\) › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Request an exception for Dynamic Mapping

Request an exception on policies that are dynamically mapped to conditions.

Before you begin

You need to have the Governance, Risk, and Compliance (GRC) application installed to have the Request Exception button to show up on the mappings list. If you don't have the GRC application, see the Download a GRC application from the ServiceNow Store for the first time topic.

Role required: sn_pace.admin

Procedure

  1. Navigate to * > *Mappings > Dynamic Mappings.

  2. Select the check box of the mapped policy you want to request an exception for.

  3. Click Request exception.

Image omitted: pace-request-policy-exception.jpg
Request Policy Exception page.
  1. In the Request policy exception form, fill in the fields.
FieldDescription
DeployableSelect the name of the deployable you want to request an exception for.Note: The list of deployables is not filtered and all possible deployables will be available to be selected without filtering based on the dynamic mapping condition.
Reason for exceptionSelect a reason type why the exception is being requested.
PolicyName of the policy.
Business justificationExplanation why the exception is being requested.
Requested start dateSelect the date when this exception is submitted.
Requested end dateSelect a date when you want this exception to be approved by.
  1. Click Request.