Configure the Password Reset Windows Application to use a proxy server › Installing and configuring Password Reset Windows Application › Password Reset › Manage service capabilities › Extend ServiceNow AI Platform capabilities

Release: Australia · Updated: 2026-07-09 · Official documentation · View source

Configure registry keys on your proxy server

You can configure registry keys to enable the Password Reset Windows Application to use a proxy server.

Before you begin

Role required: Windows system administrator

About this task

If you choose not to use the method described in this topic, there are other methods to configure a proxy server:

Configure an exception policy on your proxy server to allow unauthenticated access to the service-now.com domain. See Configure an exception policy on your proxy server.
Configure all Windows clients that use the Password Reset Windows Application to pass valid credentials to the proxy server. See Configure a proxy server using client credentials method.

Procedure

Open the Registry Editor on your Windows computer.
Go to Computer > HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > Authentication > Credential Providers > 0780AF60-65C2-4718-942D-E0C56E89EF9B.
Set the following registry keys:

Note: You can modify any of the listed string values.
```
"ProxyServer"="<YourProxyName>:<PortNumber>"
"ProxyEnable"="true"
"ProxyUser"="<YourProxyUserName>"
"ProxyPassword"="<YourProxyPassword>"
"ProxyDomainName"="<YourProxyDomainName>"
"ByPassProxyOnLocal"="false"
```
- ProxyServer: Set the proxy server name or IP address with port
- ProxyUser: User name associated with the credentials, in case proxy is enabled with basic authentication
- ProxyPassword: Password for the user name associated with the credentials
- ProxyDomainName: Domain name that verifies the credentials
- ByPassProxyOnLocal: Set to true if you want to bypass a proxy server for local calls.

Parent Topic:Configure the Password Reset Windows Application to use a proxy server