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Install Password Reset Windows Application › Installing and configuring Password Reset Windows Application › Password Reset › Manage service capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-07-09 · Official documentation · View source

Use an MSI file from the command line

Use the MSI file to install the Password Reset Windows Application on multiple computers over a network. As an alternative to MSI installation, you can also install from the command line.

Before you begin

Role required: Windows local administrator

Procedure

  1. Ensure that the user with the ServiceNow security_admin role configures the security properties.

    For more information about security properties, see Configure security settings for the Password Reset Windows Application.

  2. Copy the following command into a text editor as one line with no breaks.

    msiexec.exe /i PasswordResetWinAppInstall.msi /quiet WRAPPED_ARGUMENTS="/SUPPRESSMSGBOXES /VERYSILENT /NORESTART /PasswordResetLinkURL https://<YourServerName>/$pwd_reset.do?sysparm_url=default /PasswordResetLinkName ""Forgot password?"""

  3. Add arguments and replace the default parameter values with the correct values for your organization.

ArgumentExampleDescription
`/Log``/Log=c:\temp\PwdResetInstallLog.log`Optional. To generate a log file, you must first create the directory that the file is written to. In this example, you would create the `c:\temp`directory before running the installation.
`/NORESTART``/NORESTART`Optional. By default, MSI installations restart the computers. Include `/NORESTART` not to restart the computers after installation.You might want to communicate with end users that they must restart their computer to enable the Password Reset Windows Application.

  1. Navigate to the directory that holds the PasswordResetWinAppInstall.msi file.

  2. Run the updated command at the command line.

  3. After installation and depending on the setting for the /NORESTART argument, you might need to restart computers.

    See Install Password Reset Windows Application using a wizard and Install the Password Reset Windows Application using an EXE file from the command line.

Parent Topic:Install Password Reset Windows Application

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ParameterDefault value to replaceDescription
PasswordResetLinkURL`https:///$pwd_reset.do?sysparm_url=default` URL of the page that users access when resetting a password.Be sure to substitute your ServiceNow server name and the URL suffix for the desired Password Reset process.
PasswordResetLinkName`""Forgot password?""`Text to display for the Password Reset link on the Windows login page. You must enclose the text in two double-quote characters as shown. To ensure that the correct characters are used, do not copy/paste the example text. Instead, type the characters at the command line.
Optional: CredentialProviderGUID Most installations do not need to specify this parameter value. Provide this value only if you use a customized credential provider and can provide a valid credential provider GUID.