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Installing and configuring Password Reset Windows Application › Password Reset › Manage service capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-07-09 · Official documentation · View source

Customize the Password Reset Windows Application

You can customize the appearance and other aspects of the application.

Before you begin

Role required: Windows system administrator

Procedure

  1. Open the Registry Editor on your Windows computer.

  2. Go to Computer > HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > Authentication > Credential Providers > 0780AF60-65C2-4718-942D-E0C56E89EF9B.

  3. Modify any of the listed string values:

    Note: Registry keys that begin with the text "proxy" enable use of a proxy server. See Configure registry keys on your proxy server.

File nameDescriptionDefault string
AppDirDirectory that holds the Password Reset Windows Application application files.`C:\Program Files\ServiceNow`
AppFormIconFileIcon that is associated with the Password Reset application.`C:\Program Files\ServiceNow\bin\ServicenowLogo.png`You can change the icon that's associated with your company. Replace the `ServicenowLogo.png` with your company logo and change the `AppFormIconFile` path in the registry.
AppFormTitleDisplayed name of the application.Password Reset Windows Application
CheckCertificateRevocationListBy default, before every communication, the Password Reset Windows Application validates that the server certificate has not been revoked by checking the Certificate Revocation List \(CRL\). If the Password Reset Windows Application is slow to load after a user requests reset, you can choose to skip checking the CRL.

Default: "true"

  • true: When a user requests reset, the application first checks the CRL to validate the certificate. The application does not proceed without a valid certificate.
  • false: The application starts immediately and does not validate the certificate.
CredentialProviderGUIDGUID of the credential provider that is in use.”"="\{6f45dc1e-5384-457a-bc13-2cd81b0d28ed\}”
DebugFlagWrite entries in the ServiceNowPwdReset event log.”0”
PasswordResetLinkNameText to display for the Password Reset link on the Windows login page."Forgot password?"
PasswordResetLinkURLURL of the Password Reset application on your ServiceNow instance.https://<YourServerName>/$pwd\_reset.do?sysparm\_url=default
ProxyKeys that configure proxy settingsRegistry keys that begin with the text `"proxy"` enable use of a proxy server. See Configure registry keys on your proxy server.
ServiceNowServerVersionVersion of your production instance."<YourInstanceVersion>" \(For example, "Kingston"\)
ServiceNowWinAppVersionVersion of the Password Reset Windows Application."<YourWindowsAppVersion>" \(For example, "4.5"\)
UserAccountPictureLocImage that appears on the Login screen.`%programdata%\Microsoft\User Account Pictures\user.bmp`
WorkingDirDirectory that holds the library files.`C:\Program Files\ServiceNow\bin`

Parent Topic:Installing and configuring Password Reset Windows Application