Password Reset Windows Application installation requirements
Activate the Password Reset Windows App (Password Reset Orchestration) (com.glideapp.password_reset_desktop) plugin and activate the Microsoft AD for Password Reset store app to use the Password Reset Windows Application.
| Requirement | Description |
|---|---|
| Required ServiceNow release | Password Reset Windows Application version 5.1.4 is supported on the Yokohama, Xanadu, and Washington DC releases. |
| Required hardware | - 1 GHz or faster processor - 512 MB of RAM - 10 MB of available hard disk space \(x86\) - 10 MB of available hard disk space \(x64\) |
| Required software | - Version of Password Reset Windows Application: 5.1.4 - Microsoft .NET Framework: 4.7.1 and newer - Microsoft Visual C++: Redistributable Visual Studio 2017 |
| Supported operating systems | - Windows 8.1 - Windows 10 Enterprise - Windows 10 Pro - Windows 11 |
| Supported processor architecture | - X86 - X64 |
| Supported network architecture | - Password Reset Windows Application clients must have direct access to both the internet and the ServiceNow instance where the Password Reset Windows Application is configured - For Password Reset Windows Application versions that use an SHA certificate, the corporate network must not block the SHA certificate. - To reset an AD password, the client must be on the corporate network. |
Parent Topic:Installing and configuring Password Reset Windows Application