Send email to remind users to enroll for Password Reset
You can automatically send messages that remind users to enrolled in the Password Reset process. You specify the text of the message and can configure the messages to repeat at intervals.
Before you begin
Role required: password_reset_admin
About this task
The default email content is:
- Subject: Reminder: Enroll in the Password Reset program
- Body: Click here to enroll in the Password Reset program.
To customize the email, see Customize the Password Reset enrollment reminder email.
Procedure
Navigate to All > Password Reset > Processes and select your process.
Click the Enrollment Reminder tab, configure the following settings, and then click Update.
Note: The tab appears only when the Password reset check box is selected.
| Field | Value |
|---|---|
| Send reminder | Select the check box to send reminder emails to users \(either all users or users in the specified groups, as you configured\). Clear the check box to send no reminders. |
| Sender alias | Enter a non-functional email alias that should appear in both the To and From fields of the message. For example, Default: do-not-reply@ServiceNow.com |
| Send, Day, and Time | Specify a schedule of one message each month or one message each week. - If you set Send to Monthly, then enter the day of the month and optionally the time of day when the message should be sent. - If you set Send to Weekly, then enter the day of the week and optionally the time of day when the message should be sent. Default: Weekly message at 00:00 on Monday |
| Starting | Date and time to send the first message. Click the calendar button to specify the setting. Default: \[Now\] |
- Customize the Password Reset enrollment reminder email
The email message that reminds users to enroll for the Password Reset process is based on an email template. To customize the message, you can modify the default template or create a custom template.
Parent Topic:Configure your Password Reset process
Related topics
Calculating the security score for password reset process
Configure password expiration reminder
Credential stores for Password Reset
Configure your Password Reset process to auto-enroll users
Enable users to enroll for Password Reset
Configure Password Reset properties
Configure the required strength for passwords