Configure Now Assist skills for merging articles
To merge the duplicate knowledge articles, activate Now Assist skills for merging the duplicate articles. Once configured, these skills enable the system to merge duplicate articles effectively, ensuring consistent and streamlined content management.
Before you begin
Role required: admin
Procedure
Navigate to All > Now Assist Admin > Now Assist Skills > Platform > knowledge.
Select the Merge duplicate articles to activate or deactivate the skill.
Result
Verify that the skills display an Active or Deactivated status based on your selection. Once activated, you can merge duplicate articles.
Parent Topic:Configuring Now Assist in Knowledge Management
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