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Configure Now Assist in Knowledge Management › Now Assist in Knowledge Management › Manage content capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure skill for Now Assist context menu

Configure the knowledge content recommendation skill so that the agents can use the Now Assist context menu to expand or shorten a knowledge article in TinyMCE. With the new content editor available in the Knowledge Center, agents can create and edit knowledge articles using custom instructions.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Now Assist Admin > Now Assist Features > Platform.

  2. Select View details on the Knowledge feature card and navigate to Active skills.

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Enable Knowledge content recommendation skill in Now Assist skills for Platform.
  1. Select Edit from
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Ellipses icon corresponding to the Knowledge content recommendation skill.
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Edit and activate the Now AssistKnowledge content recommendation skill
  1. Enable the In-product display and select Done to activate the skill.
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Select display, review the selection and activate the Knowledge content recommendation skill.

Parent Topic:Configuring Now Assist in Knowledge Management

Related topics

Edit an article using the Now Assist context menu

Generate and edit articles using Now Assist in the Knowledge Center article editor