Skip to content
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Property settings for Now Assist for CMDB

List of system properties for the agents used by Now Assist for CMDB agents.

Property settings

Note: To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.

PropertyDescription
sn\_cmdb\_gen\_ai.principal\_class\_suggestion\_periodThe CMDB data governance manager agentic workflow collects and aggregates Change Management, Incident Management, and Problem Management data for the specified CI class. If the workflow collects too much data, the process might fail. This property limits the duration in days \(integer starting at zero\) for the query. Default 90 \(query all tasks that were updated in the last 90 days\). For instances with little data, set the property to a high value like 36000 \(10 years\). For instances with a large store of data, experiment to determine a practical value.
sn\_cmdb\_gen\_ai.suggested\_principal\_classes\_limitSpecifies the maximum number of principal classes that are suggested to the user.
sn\_cmdb\_gen\_ai.health\_ownership\_evaluation\_periodIf the CMDB data governance manager agentic workflow collects too much health data, the process might fail. This property limits the duration in days \(integer starting at zero\) for the query. Default 90 \(query all tasks that were updated in the last 90 days\).
sn\_cmdb\_gen\_ai.ownership\_evaluation\_health\_score\_thresholds

The CMDB data governance agentic workflow determines the percentage of CIs in the specified class that have values for the Managed by group attribute. The process returns health scores of Poor, Average, or Healthy.

The default setting of 40,60,80 returns a score of Poor for less than 40%, Average for 60%-79%, and Healthy for 80% and higher.

Default: 40,60,80

sn\_nowassist\_sgc.ai\_search\_kb\_score\_thresholdEnter the relevancy score threshold for AI Search, used when retrieving knowledge articles with Now Assist for SGC.- Type: integer - Default value: `5` - Location: System Property \[sys\_properties\] table
sn\_nowassist\_sgc.kb\_filtering\_strategy

Set the knowledge article filtering strategy for retrieving articles with Now Assist for SGC. - Type: list - Default value: strict - Location: System Property [sys_properties] table

The valid values are:

  • strict

Retrieves knowledge articles from the selected connector category only.

  • non-strict

Retrieves knowledge articles from other connector categories, in addition to the selected connector category.

Parent Topic:Now Assist for CMDB reference