Recommend service graph connector agentic workflow
Sometimes you're not sure which integration to use to capture CI data. When you provide Now Assist with then name of a particular CI class, it can recommend the data sources or Service Graph Connectors and ingestion sources that can best populate CMDB data.
Before you begin
Role required: sn_cmdb_admin or cmdb_inst_admin
About this task
Incomplete CI data can lead to poor business outcomes and loss of trust in business-facing applications like Hardware Asset Management, IT Service Management, and ITSM Software Asset Management. Sometimes you're not sure which integration to use to capture required CI attribute data for a particular class (and, by extension, which associated business outcomes are affected when the data is missing). Now Assist provides recommendations for integrations that would help to capture the required data.
Procedure
- Select the Now Assist icon
No alternative text supplied
to open the Now Assist panel and then perform the following procedure.
1. To start the process, enter text similar to `recommend an SGC`.
2. Enter the classes that you want to populate.
Include the `cmdb_ci` prefix in the class name. Optionally, specify the attributes that you want to populate.
|Example prompt to start the process|Example CI classes|Example attributes|
|-----------------------------------|------------------|------------------|
|recommend sgc|cmdb\_ci\_computer|all fields|
|recommend connectors|cmdb\_ci\_aix\_server|name, serial\_number, model\_id|
|recommend sgc integrations|cmdb\_ci\_hardware|all attributes|
|suggest connectors|cmdb\_ci\_cloud\_database, cmdb\_ci\_server, cmdb\_ci\_ip\_address|\[If no attributes are specified, Now Assist assumes all attributes.\]|
Now Assist presents the recommended Service Graph Connectors for the classes and attributes that you specified.
- The list includes all data sources that populate the classes that you specified.
- The list is ordered by the number of classes supported.
- A connector might be listed for multiple classes.
Now Assist lists the classes and attributes
Follow the guidance on the Now Assist panel to determine the SGC connection to use or the Service Graph Connectors to install and configure for the data set that you specified.
For more information, see Working in the Now Assist panel.
Provide feedback, copy the response text to the clipboard, or refresh the response.
| Option | Procedure |
|---|---|
| Provide feedback for the summary | If you think that the response was helpful, select thumbs-up Image omitted: icon-thumbs-up.png . If you think that it wasn’t helpful, select thumbs-down No alternative text supplied Image omitted: icon-thumbs-down.png .This feedback improves the agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated response and stores it in the agentic AI logs \(sys\_generative\_ai\_log\_list.do\).No alternative text supplied |
| Copy the summary | Select the copy to clipboard icon Image omitted: icon-clipboard.png to use the response information for another purpose, such as pasting into an email.No alternative text supplied |
| Refresh the summary | If you think that data might have changed after you viewed the response, select the redo icon Image omitted: icon-redo.png to refresh the response information.No alternative text supplied |
Parent Topic:Using agentic workflows in Now Assist for CMDB
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