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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Disconnect from a Twilio account

If a Twilio account is already associated with a different system, disconnect the account from the other system before connecting to the current instance.

Before you begin

Role required: notify_admin

Procedure

  1. Navigate to All > Notify > Administration > Twilio Direct Configuration.

  2. On the Twilio Account Properties page, click Disconnect.

  3. In the Disconnecting Twilio account pop-up window, click OK.

    The account is disconnected from the instance. The system clears the Account SID and Auth Token fields and deactivates the list of associated phone numbers.

Parent Topic:Configure Notify with Twilio