Activate Notify
You can activate the Notify (com.snc.notify) plugin if you are an administrator. This plugin includes demo data and activates related plugins if they are not already active.
Before you begin
Role required: notify_setup_admin
About this task
Notify activates these related plugins if they are not already active.
| Plugin | Description |
|---|---|
| E164 Compliant Phone Number\[com.glide.phone\_number\] | Provides E-164 compliant phone number support. |
| SMS Preferences \[com.snc.sms\_pref\] | Provides ability to set SMS preferences for receiving messages from different providers. |
Note: If you are upgrading from an earlier version of Notify, the Notify-Twilio driver remains active.
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Differences between Notify and Legacy Notify
Describes the differences between the Notify and Legacy Notify applications, including architecture, workflows, Twilio support, and task-initiated conference calls.- Migrating from Legacy Notify
When migrating to Notify from the Legacy Notify functionality, several changes are made to the instance.
Parent Topic:Configuring Notify
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