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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Notify

Notify provides support for SMS and voice channels on the ServiceNow platform for communicating internally with team members and externally with customers and contractors. The plug-in also provides APIs and workflow activities to achieve the above. Some customers directly make use of the APIs in their products, and others via products like Major Incident Management, On-Call and CTI Softphone.

Explore - Notify Twilio Direct driver - Notify Zoom connector - Notify voice and SMS capabilities - Notify Cisco Webex Connector - Notify connector for Microsoft TeamsConfigure - Activate Notify - Configure Notify with Twilio - Configure Notify Zoom connector in Notify - Configure a provider in Notify - Configure SMS opt-out preferences - Configure Notify Cisco Webex Connector - Install Notify connector for Microsoft Teams
Use - Using Notify with SMS - Using Notify for making conference calls - Using Notify with tasks - Using Notify with Incident Communications Management - Using Notify with On-Call Scheduling - Using the Notify Cisco Webex Connector with a major incident - Use Notify connector for Microsoft TeamsReference - Differences between Notify-Twilio and Notify-Twilio Direct - Notify workflow activities - Components installed with Notify - Developer training - Developer documentation