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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Notify flows

Use Notify flows to manage the calls and SMS messages.

Starting Zurich, the following actions are available as flow actions and can be used when creating subflows:

FlowDescription
Join conference call

The Join Conference Call action connects an incoming or outgoing call to a Notify conference call.The action inputs are:

  • Notify Call
  • Notify Conference Call
  • Record
  • Muted
  • Start on enter
  • End on exit
  • Hangup on Star
  • Beep on enter
  • Beep on exit
  • Enable immediate input
  • Additional config
Call

The Call action makes outbound phone calls using a Notify flow. This action can be added to any table.The action inputs are:

  • Notify Number
  • Source Table
  • Source Sys Id
  • Phone number to call
  • Conference Call Record
  • User Sys Id
  • Group Sys Id
  • Extra Params
Send SMS

The send SMS workflow action sends short text messages using Notify to users' phones. This action can be added to any table.The action inputs are:

  • Recipients
  • Message
Forward call

The Forward Call action forwards a Notify call to an E.164-compliant phone number.The action inputs are:

  • Notify Call
  • Phone numbers to call
  • Timeout (in seconds)
  • Record
Input

The Input action creates a phone menu by presenting a list of options on a Notify call.The action inputs are:

  • Number of digits
  • Finish key
  • Timeout (in seconds)
  • IVR menulist
  • Say
  • Play
  • Notify Call
HangupThe Hangup action disconnects an active Notify phone call.The action input is Notify Call.
Play

The Play action plays a sound file on a Notify call.The action inputs are:

  • URL
  • Loop
  • Notify Call
Record call

The Record call action records audio from a user on a Notify call.The action inputs are:

  • Notify Call
  • Max Duration (in seconds)
  • Timeout (in seconds)
  • Finish Key
Reject

The Reject action rejects an incoming Notify call.The action inputs are:

  • Reason
  • Notify Call
Say

The say action allows you to play a message, using text to speech, on a Notify call.The action inputs are:

  • Text to say
  • Language
  • Notify Call
Forward to notify client

The forward to notify client action connects a phone call to a Notify WebRTC client.The action inputs are:

  • User
  • Timeout (in seconds)
  • Record
  • Notify Call
QueueThe Queue action places an active Notify call in a queue.The action input is Notify Call.

You can build, and modify your own custom on-call scheduling flows in Workflow Studio with subflows for new instances. The following base system workflows have been migrated to subflows:

  • (Re)join Conference Call
  • Join Conference Call with muting
  • Join Conference Call with SMS

  • Create a custom Notify subflow
    Create your own custom flows to use in Notify using Workflow Studio.

Parent Topic:Notify reference