Create a collaborative communication task from MIM workbench
Create a communication plan or add a new communication task to an existing communication plan to resolve a major incident from the major incident management workbench.
Before you begin
Role required: notify_view, or notify_setup_admin
Procedure
Navigate to All > Incident > Major Incidents > Open.
Open the relevant major incident.
Select View Workbench.
Select Collaborate tab.
Select Add that appears in the Communication Tasks section.
On the form, fill the fields.
| Field | Description |
|---|---|
| Task Short description | Option to provide a short description for the communication task. |
| Channels | Option to choose the channel for communication. Select Conference. |
| Frequency | Option to select the frequency at which the task must be executed. A task can be executed only once or on specific durations. |
| Due in \(Minutes\) | Time span by when the task must be executed after the task initiates. |
Select Next.
In the Manage Recipients tab, add the users required to be involved in the major incident communication plan.
Select Add.
Parent Topic:Using the Notify Cisco Webex Connector with a major incident