Controlling the on-call communication channel with Notify
Configure On-Call Scheduling with Notify to always use a user's preferred communication channel.
If Force communication channel is specified in the Escalation settings for rosters, the preferred user device is used: SMS, voice, or email.
For example, if the preferred device is SMS and the on-call member does not have an SMS device defined, the user is not contacted even if the user has an email address. When forcing a communication channel on an escalation level does not succeed, no further communication attempts are made. The fact that the user could not be reached is logged.
- On-Call Assign by Acknowledgement workflow
The On-Call: Assign by Acknowledgement workflow is provided with Notify.
Parent Topic:Using Notify with On-Call Scheduling
Related topics
Set up Notify with On-Call Scheduling
Call a user from the WebRTC UI
Key differences between on-call scheduling with NotifyNow and with Notify