Using Notify with On-Call Scheduling

When using both Notify and On-Call Scheduling, you can send On-call escalation notifications as SMS messages, in addition to emails.

Configure the following items to use Notify with On-Call Scheduling:

• You must add at least one Notify phone number to the On-Call Group number group. This group is configured by default to handle inbound SMS responses (via On-Call: Check Assignment Response) that accepts or rejects an on-call assignment and to handle outbound voice calls (via On-Call: Assign by Acknowledgement Voice) to accept or reject assignments.

• You must configure workflows, such as the On-Call: Assign by Acknowledgement to drive escalations via SMS and Voice.

• Set up Notify with On-Call Scheduling
  You can configure on-call scheduling to use Notify functionality to send SMS alerts and assign users to tasks based on the SMS responses.

• Controlling the on-call communication channel with Notify
  Configure On-Call Scheduling with Notify to always use a user's preferred communication channel.
• Call a user from the WebRTC UI
  Make outbound calls and receive a voice call in the browser through the WebRTC interface from On-Call Schedules landing page, Roster and Escalation Details dialog box and on-call calendar.
• Key differences between on-call scheduling with NotifyNow and with Notify
  There are key differences between on-call scheduling with NotifyNow and on-call scheduling with Notify.

Parent Topic:Using Notify