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Post content in Live Feed › Using Live Feed › Live Feed Core UI › Manage people and work capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add a knowledge article link to a post or reply

Use the ID of a knowledge article to post it as a reply to a Live Feed conversation.

Before you begin

Role required: none

Procedure

  1. While composing a post or reply, type the ID of the knowledge article you want to link to.

    You do not need to identify the knowledge article ID as a hyperlink. Live feed recognizes it as such and automatically converts it into a link when the message is posted.

  2. When you are finished entering your message, click Post or Reply.

Parent Topic:Post content in Live Feed