Use article versioning

Use article versioning to create and maintain multiple versions of a knowledge article.

• Manually update customized files
  If you have customized any of the files that are updated as part of the Knowledge Management Advanced Installer plugin, these files are skipped during plugin activation and must be updated manually.
• Check out a published article and create a new version
  Create a new version of a knowledge article by checking out the latest published version.
• Revert an outdated article to the current state
  Use an outdated version of an article to create a new version.
• View all versions of an article
  View a list of all available versions for a selected knowledge article and then view the selected version in a new tab.
• Compare two versions of an article
  Select and compare two versions of a knowledge article.
• Retire a versioned article
  You can retire the latest published version of a knowledge article. Retiring a knowledge article doesn’t create a version. It simply marks the article as Retired.
• Disable the article versioning feature
  Users with the system administrator role can disable the article versioning feature by setting a property.

Parent Topic:Using Knowledge Management