Use Article Quality Index

Use article quality index (AQI) to assess the quality of knowledge articles.

• Create an AQI checklist
  Create a checklist of questions that reviewers can use to evaluate the quality of knowledge articles.
• Assign an AQI checklist to a knowledge base
  Before a knowledge reviewer can start performing the AQI review, you must assign an AQI checklist to a knowledge base.
• Remove an AQI checklist from a knowledge base
  Before you can edit a checklist that is assigned to a knowledge base, you must remove it from the knowledge base.
• Delete questions from an AQI checklist
  Deleting a question in a checklist deletes the text in the question of previously performed AQI reviews that use the checklist. Deleting an AQI question from a checklist will not affect the score of the previously performed AQI reviews. However, the text of the question will not be displayed in the checklist.
• Perform the Article Quality Index review
  Perform the Article Quality Index (AQI) review to evaluate the quality of the article.
• View all pending and completed AQI reviews
  View checklists of all users to monitor the pending and completed reviews.
• Delete AQI reviews
  Delete an AQI review that was created by mistake or is no longer required.

Parent Topic:Using Knowledge Management