Knowledge subscription email notification templates
The knowledge subscription feature uses email notification templates to send subscription notifications to knowledge users.
| Email template | Subscription type |
|---|---|
| KM Subscription: Article published | Knowledge base |
| KM Subscription: Article revised in KB | Knowledge base |
| KM Subscription: Article checked out | Knowledge article |
| KM Subscription: Article revised | Knowledge article |
| KM Subscription: Article commented | Knowledge article |
Users with the admin or knowledge_admin role can customize these email notification templates. To locate the template, navigate to System Notifications > Email > Notifications. For more information about customizing a template, see Create an email notification.
Subscription notifications include a link at the bottom of the email to the user's Notification Preferences page.