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Managing email notifications in Knowledge Management › Using Knowledge Management › Knowledge Management › Manage content capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set knowledge notification preferences

Set notification preferences for knowledge bases and knowledge articles.

Before you begin

Role required: knowledge

About this task

Users can set notification preferences from the Knowledge menu or from the Knowledge Management Service Portal.

Procedure

  1. Navigate to the Notification Settings page.

    LocationDescription
    From the Knowledge applicationClick the Notification Settings module.
    From the Knowledge Management Service PortalClick the user name in the portal header and then click Notification Settings.

  2. Click the Notification Preferences tab.

  3. Click Knowledge Base and enable or disable the knowledge base notification options.

  4. Click Knowledge Articles and enable or disable the knowledge article notification options.

Parent Topic:Managing email notifications in Knowledge Management