Add a property to enable creating knowledge articles from HR cases
Add a property, which is required to allow users to create a knowledge article from an HR case.
Before you begin
Role required: admin
Ensure that the Developer Application is set to Human Resources: Core.
Procedure
In the Filter navigator, enter
sys_properties.list.Click New.
Fill in the following fields.
Field Description Name enable_kcs_hr Description Enable Knowledge Centered Services (KCS) for HR Service Delivery. Type true|false Value true Click Submit.
Result
The property is added and you can now create knowledge articles from an HR case.
Parent Topic:Enable actionable knowledge feedback