Using Now Mobile for Knowledge Management
Access knowledge articles from anywhere using the Information applet on the Now Mobile app. You can view recently viewed and most popular articles, search for articles, browse articles by category, and provide feedback for articles.
To access articles from the Information applet on the Now Mobile app, you must first download the ServiceNow mobile application on an iOS platform from the Apple App Store or on an Android platform from the Google Play Store.
Make sure your administrator has activated the Now Mobile app. For more information, see Now Mobile app.
After you access an article, you can view the author, published date, number of views, and the overall rating details of the article. In addition, you can respond to and evaluate articles and view related items, related articles, and attachments.
Using Now Mobile app, even external users can access and provide feedback to the knowledge articles. For more information about external user functionalities and capabilities, see Mobile external users.
Activation information
The Information applet is available on the Now Mobile app. The ServiceNow Mobile Request - Knowledge Management Screens and Applet Launcher plugin (com.glideapp.knowledge.mobile_requestor) activates the Information applet. The Information applet is activated by default for both new and upgrade customers.
- View the most popular or recently viewed articles in the Now Mobile Information applet
The Information applet on the Now Mobile app enables you to access knowledge articles from a mobile device. - Browse articles in the Now Mobile Information applet
You can browse articles within a category in the Now Mobile Information applet to see articles related to a particular subject or grouping. - Search for an article in the Now Mobile Information applet
You can search for an article in the Now Mobile Information applet. - View an article in the Now Mobile Information applet
You can view the author, published date, number of views, and the overall rating details of the article in the Now Mobile Information applet. In addition, you can respond to and evaluate articles and view related items and related articles. - Provide feedback for a knowledge article in the Now Mobile Information applet
You can contribute to feedback on knowledge articles by rating an article, marking an article as helpful or not helpful, and posting and replying to comments for an article in the Now Mobile Information applet.
Parent Topic:Using Knowledge Management
Related topics
View the most popular or recently viewed articles in the Now Mobile Information applet
View an article in the Now Mobile Information applet
Provide feedback for a knowledge article in the Now Mobile Information applet