Editing functions for knowledge articles in the HTML editor › Creating and maintaining articles › Knowledge Management › Manage content capabilities › Extend ServiceNow AI Platform capabilities

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Managing HTML content in knowledge articles

You can manage HTML content in knowledge articles by using the HTML editor.

You can perform the following functions for HTML content in knowledge articles:

Insert a hyperlink by using the insert/edit link icon available on the HTML toolbar. For more information, see Link to a website in HTML fields.
Insert an image by using the insert/edit image icon available on the HTML toolbar. For more information, see Embed images in HTML fields.
Embed a video from the video library, an attachment, or URL by using the insert/edit video icon available on the HTML toolbar. You can also add videos to the video library. For more information, see Embed videos in HTML fields.
Copy content from external sources and paste them as simple text into the editor. For more information, see Paste content into the HTML editor.
View and edit the HTML source code by using the source code iconavailable on the HTML toolbar. For more information, see Extended functions.

Note: To insert or edit a code snippet, see Format a code snippet automatically in knowledge articles.
Expand the HTML field to use the full form view for easier editing by using the full screen icon . For more information, see Extended functions.