Diagnose user access to an article

Identify which users have access to an article and what enables that access.

Before you begin

Role required: knowledge_manager, knowledge_admin, or admin

Procedure

1. Access the User Criteria Diagnostics landing page using one of these options:

1. To diagnose user access:

   1. In the Select user field, select a user.

   2. From the Select record type choice list, select Article.

   3. In the Select article field, select an article.

      Every time you select a different user, record type, or knowledge base, the page refreshes and displays data for the selected user.

   4. Click Diagnose.

      The page displays these details:

      • Whether or not the user has access to the knowledge article based on their domain. Only system administrators can view domain information and change the domain to give access to a user.
      • Which user criteria provides read or read and contribute access for this user to the article and what type of user criteria definition enables this access.
      • Whether a role of the user has (knowledge_manager, knowledge_admin, or owner of the knowledge base) enables this access.
      • For a user with no access to this article, which user criteria may be modified to grant the access. Note: Members of an ownership group are automatically given Can Contribute access to knowledge articles that their ownership group is associated with.

Parent Topic:User criteria diagnostics for Knowledge Management