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Knowledge Management Service Portal widgets › Configure the Knowledge Management Service Portal › Configuring Knowledge Management › Knowledge Management › Manage content capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure search widget instance options

Configure widget instance options for the search widgets on the Knowledge Management Service Portal homepage and search results page.

Before you begin

Role required: sp_admin or admin

About this task

The homepage uses the Knowledge Homepage Search widget and the search results page uses the Knowledge Search widget. Use the widget instance options to customize the search feature for these pages.

Procedure

  1. Navigate to the Knowledge Management Service Portal homepage or search results page.

  2. Control + right-click the search bar.

  3. Click Instance Options.

  4. Configure the search widgets settings.

    Instance optionPage(s)Description
    TitleKnowledge Management Service Portal homepageThe title of the search widget. The default for the homepage is Welcome to Knowledge.
    Search PlaceholderKnowledge Management Service Portal homepageDefault text that appears in the search bar.
    Bootstrap colorSearch result pageThe color of the search widget.
    Bootstrap sizeSearch result pageThe size of the search widget.
    Allow Empty SearchSearch result pageAllow empty knowledge base searches. The default for the homepage uses the system property. The default for the search results page is Yes.
    Allow Instant Search On KeypressSearch result pageEnables instant search results as you type a search term. The default for the search results page uses the system property.
    Wait time (ms) between searches, if instant search is enabledSearch result pageThe time, in milliseconds, to wait between searches if the instant search feature is enabled. The default wait time is 500 ms.
    Alternate URL Parameters for SearchSearch result pageAlternate parameters that appear in the search results URL. By default these parameters include keyword and query.
    Alternate URL Parameters for LanguageSearch result pageAlternate parameters that appear in the URL denoting the selected language.
    Minimum Number of Characters for SearchBothThe minimum number of characters required to generate a search.
    GlyphBothAn icon that appears in the search bar.
    CSSBothCustom configurations that determine the look and feel of the elements in the widget. For more information, see Service Portal SCSS Primer.

  5. Click Save.

Parent Topic:Knowledge Management Service Portal widgets