Assign knowledge gap feedback tasks to content authors

Create assignment rules to assign knowledge gap feedback tasks to authors or groups of content creators.

Before you begin

Role required: admin or assignment_rule_admin

About this task

Knowledge gap feedback tasks created through the Knowledge Demand Insights feature create feedback tasks of type Knowledge gap.

Procedure

1. Navigate to All > Knowledge Demand Insights > Knowledge Gap Assignment.

2. In the Assignment Rules list, click New.

3. On the Assignment rule form, fill in the fields.

   Field	Description
   Name	Descriptive name for the assignment rule.
   Active	Option to activate the assignment rule. Only active assignment rules take effect.
   Applies to tab
   Table	Table to store the feedback tasks on knowledge articles. This field is automatically set to Knowledge Feedback Task [kb_feedback_task].
   Conditions	Conditions for assigning feedback tasks of the Knowledge gap type. This field is automatically set to [Feedback Task Type] [is] [Knowledge gap]. You can add more conditions as appropriate.
   Assign to tab
   User	User assigned the feedback task type of knowledge gap.
   Group	Ownership group assigned the feedback task type of knowledge gap.
   Script tab
   Script	Script you can use to specify more complex conditions for assignment rules using dynamic variables and loops.

4. Click Submit.

Parent Topic:Configuration tasks for knowledge demand insights

Related topics

Create an assignment rule

Analyze knowledge gaps from a demand insights dashboard and create knowledge gap feedback tasks