Knowledge Management › Manage content capabilities › Extend ServiceNow AI Platform capabilities

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Analytics and Reporting Solutions for Knowledge Management

The following topics provide information on Platform Analytics Solutions and Demand Insights dashboards for Knowledge Management.

Knowledge Management Platform Analytics Solutions
Platform Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
Pareto chart for Knowledge Demand Insights
The Pareto chart for Knowledge Demand Insights enables you to visualize candidate knowledge gaps and prioritize the order in which knowledge gaps should be resolved.
Demand Insights for Cases dashboard
The Demand Insights for Cases dashboard enables you as a customer service case manager to identify which cases have no or insufficient knowledge coverage. You can then create feedback tasks for knowledge gaps to deflect such cases.
Demand Insights for Incidents dashboard
The Demand Insights for Incidents dashboard enables you as an incident manager to identify which incidents have no or insufficient knowledge coverage. You can then create feedback tasks for knowledge gaps to deflect such incidents.
Demand Insights for HR Cases dashboard
The Demand Insights for HR cases dashboard enables you as an HR agent to identify which HR cases have no or insufficient knowledge coverage. You can then create feedback tasks for knowledge gaps to deflect such HR cases.