Components installed with Interaction Management
Several types of components are installed with activation of the Interaction Logging, Routing, and Queueing plugin, including tables and user roles.
Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.
Roles installed
| Role title \[name\] | Description | Contains roles |
|---|---|---|
| Interaction Administrator\[interaction\_admin\] | Configure interactions for users. | interaction\_agent |
| Interaction Agent\[interaction\_agent\] | Create and edit interactions. Transfer interactions to different agents or queues. | None |
Tables installed
| Table | Description |
|---|---|
| Interaction\[interaction\] | Table for all interaction records. |
| Interaction JSON blob\[interaction\_json\_blob\] | List of records that store context information for each interaction. |
| Interaction related record\[interaction\_related\_record\] | List of related records that have been associated with an interaction. |
Parent Topic:Interaction Management reference