Email notifications for surveys
When an administrator creates a survey and assigns it to a user, an email notification is sent to the user. Selecting the survey link in the email notification redirects the user to the survey page, where the user can take the survey. This type of survey is called a non-triggered survey.
To configure the teams that must receive the notification, or modify the notification content, navigate to All > System Notification > Email > Notifications and open the Survey Invitation notification. For more information, see .
Note: You can include an embedded survey in the survey email notification by using the Outlook Actionable Message check box. After you select this check box and save the survey, a validation is run to verify that all survey questions are supported. This field is available only when the Outlook Actionable Messages (sn_ms_oam) plugin is installed. For more information, see Outlook Actionable Messages.
Base system Survey Invitation notification
ServiceNow includes a pre-configured Survey Invitation notification for surveys. When a survey is assigned to a user and a non-triggered or triggered condition fires, this notification sends an email to the designated user. You don't need to create event or notification.
Parent Topic:Survey distribution
Related topics
Send survey invitations to users
Define a recipients list for surveys
Add a recipients list to a survey
Embed a survey within the Outlook email client