Activating e-signature
You can activate the e-signature plugin (com.snc.esign) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
Before you begin
Role required: admin
About this task
E-signature activates these related plugins if they are not already active.
| Plugin | Description |
|---|---|
| ServiceNow document viewer\[com.snc.documentviewer\] | Document viewer is a platform feature that will enable users to view enterprise class documents inline within the platform attachment instead of downloading it to the local device and then opening the documents with a locally installed viewer. |
| Managed documents\[com.snc.document\_management\] | Managed Documents application. To enable the ability to publish to the knowledge base, activate the knowledge document plugin. |
| Signature pad\[com.snc.signaturepad\] | Provides a tool to allow a digital signature in a .pdf document. The Human Resources application uses this with various documents. |
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Parent Topic:E-signature