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Document Management integration with external content providers › Use › Document Management › Document Services › Manage content capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure system properties to access files and folders from external content providers

Configure system properties to enable access to files and folders from external content providers like Microsoft OneDrive V3.1 and Google Drive V3.1 when using the sn-document-explorer-connected component in Document Management with Personal authentication.

Before you begin

Role required: mp_document_admin

Procedure

  1. Navigate to All > System Properties > All Properties.

  2. Search for and select the system property related to the external provider that you're integrated with.

    • For Google Drive V3.1:
      • sn_docs_gdrive.google_drive.base_alias
      • sn_docs_gdrive.google_drive.current_alias
    • For Microsoft OneDrive V3.1:
      • sn_docs_onedrive.one_drive.base_alias
      • sn_docs_onedrive.one_drive.current_alias
    • In the Value field of the selected property, enter the base_alias and current_alias system IDs from the sys_alias table for the external provider.

    The base_alias is the system ID of the personal authentication connection alias and the current_alias is the system authentication connection alias.

Parent Topic:Document Management integration with external content providers