Add a scripted extension point for Connect Support chats

Implement the ConversationServerInteractionService extension point, which enables you to create custom scripts that use context variables from pre-chat surveys presented to requesters in the Agent Chat client.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Extension Points > Scripted Extension Points and select the ConversationServerInteractionService scripted extension point.

2. Click the Create implementation related link to create a new custom script include.

3. In the Script Include form, create the code that uses the pre-chat context variables to route chats to the appropriate Connect Support queue.

4. Click Update.

Result

The custom script is created and registered against the ConversationServerInteractionService scripted extension point.