CMDB Workspace store app

The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activities, and access CMDB dashboards and tools to support tasks in your organization.

Watch the following video to get started with CMDB Workspace. Depending on the version of your CMDB Workspace, some UI elements and features might differ.

Get started

Troubleshoot and get help

• Now Assist for Configuration Management Database (CMDB)
• Ask questions and explore other resources for in the ServiceNow Community
• Search the Known Error Portal for known error articles

• Contact Customer Service and Support

• Exploring CMDB Workspace
  Learn more about CMDB Workspace, its different views, and its benefits when using key CMDB features such as CMDB Health, CMDB Data Manager, and CMDB 360.

• Configuring CMDB Workspace
  Plan and configure your implementation of CMDB Workspace.
• Create a CI manually in CMDB Workspace
  Create a new CI in CMDB Workspace, while applying Identification and Reconciliation Engine (IRE) processes and other requirements for the CI's class. IRE identification rules enforce the new CI to be unique and to comply with other class requirements.
• Manage CI details using CI Form in CMDB Workspace
  Use CI Form in CMDB Workspace or in another workspace, to view, edit, and manage a comprehensive set of details of a CI such as its attributes, related lists, and CMDB 360 records. When updating CIs, IRE rules are applied to avoid potential issues such as duplicate CIs. CI Form supports derivation of form configurations throughout the CMDB hierarchy.
• Resume a disabled Cloud vs Non-cloud resources scheduled job
  Reactivate a scheduled job to resume data collection for the Cloud vs Non-cloud resources chart that appears in CMDB Workspace.
• Edit a related table from CMDB performance insights
  Edit a related table on the Related Entries [cmdb_related_entry] table directly from the CMDB performance insights tool in the CMDB Workspace Insights view. Update the related table to correctly reference another CI in the Referenced field when a reference is missing from the related table.
• Edit a data source from CMDB performance insights
  Edit a data source for your Service Graph Connectors to specify the data that an import set should ingest. Consider configuring a batch process to make ingestion more efficient and improve performance.
• Edit a scheduled data import from CMDB performance insights
  Edit a scheduled data import directly from CMDB performance insights for your Service Graph Connectors. Consider enabling Concurrent Import with a custom size partition to split incoming data into multiple import sets and transform the import sets concurrently to reduce processing time.
• CMDB Workspace reference
  Reference topics provide additional information about components such as properties, installed with CMDB Workspace and class-specific criteria for the Cloud vs Non-cloud resources chart.

Parent Topic:Configuration Management Database (CMDB)