Manage notifications for CMDB Data Manager

The CMDB Data Manager supports several types of notifications that alert administrators, task assignees, and approvers about policy execution outcomes, task life-cycle events, and pending actions. All notifications are delivered via email using ServiceNow® event-driven email actions.

The following system properties control different behaviors of notifications:

• cmdb.data.manager.stale.tasks.notifications.frequency
• sn_cmdb_ws.cmdb.dm.policy_types.due_date_notification
• sn_cmdb_ws.glide.cmdb.data_manager.rejected.task.notifications.group
• cmdb.data.manager.stale.task.life.in.days

For information about these properties, see Components related to CMDB Data Manager.

Most notifications don't require special configuration and trigger automatically when their specified conditions are met. Recipients are determined by role (such as data_manager_admin), task assignment, approval group membership, or a configurable user group. For information about the Run policy scheduled job as, Run as, and other policy setting, see Create a CMDB Data Manager policy.

Notifications

These are the notifications generated by the CMDB Data Manager, listed by the respective subject line of each notification email:

• FAILED: A CMDB Data Manager policy has failed to run

• FAILED: A CMDB Data Manager task has failed

  The notification email includes a link to the policy and failure details from the task close notes.

• ACTION REQUIRED: A CMDB Data Manager task needs review

  The periodic (based on settings) email reminders contain the task number, creation date, and a link to the task.

• cmdb_data_management_task {task number} Approval Request

  Sending this notification depends on whether the policy type is configured to require a review. For information about the Needs review field, see Create a CMDB Data Manager policy.

• Due date is approaching for ${number}

• Due date breached for ${number}

• CMDB Attestation task ${number} completed

  Email notification includes a CI summary (total, attested, rejected counts), who completed the task, and when.

• CMDB Data Manager task ${number} rejected

  Email notification includes rejection reason/comments and task link. This notification applies to all policy types.

• CMDB Data Manager task {task_number} has been assigned to you/to a group you belong to

  The notification email lists the newly created task with links to the task details view in CMDB Workspace or Service Graph Workspace.

• An unassigned CMDB Data Manager task {task_number} has been created

  The notification email lists the newly created task with links to the task detail view in CMDB Workspace or Service Graph Workspace. The 'Data Manager Admin' is an empty placeholder group which has data manager admin role and the user is requested to assign the task by adding the intended recipient users to this group.