CSDM reference
Reference topics provide detailed descriptions of tables, properties, forms, and roles that are used in the CSDM framework.
Basics
How CSDM concepts map to CMDB tables
Life cycles
Life cycle of document and contract entities
Life cycle of tangible/physical CIs
Life cycle of location entities
Life cycle of intangible/logical entities
Life cycle of product entities
- CSDM resources
Resources and videos that complement the documentation. - CSDM terms
Most ServiceNow products and ServiceNow AI Platform applications align closely with the Common Service Data Model. This table defines terms as they are used across the ServiceNow AI Platform. - How CSDM concepts map to CMDB tables
The objects in the conceptual CSDM framework must map to the physical model objects (CIs and CI class tables) in the CMDB. You can navigate in the platform to see dictionary attributes. - CI relationships in the CSDM
For configuration management to be most effective, establish relationships between the objects and CIs in the conceptual CSDM. - How life-cycle values for Asset, CI, and IBI are synchronized
Your organization gains significant value from your ServiceNow AI Platform applications when you take advantage of the option to directly map legacy status values to CSDM life cycle stage and life cycle stage status values and auto-synchronize the values going forward. - Asset status values aligned to CSDM life cycle values
Legacy status values for Asset and Hardware Asset CIs are aligned with CSDM life cycle stage and life cycle stage status values. - Life cycle mapping form
Use the Life Cycle Mapping module to specify how existing legacy status values should be converted to CSDM life-cycle value pairs (life cycle stage and life cycle stage status). You map both asset and CI legacy status values to life-cycle value pairs. - 'Foundation' stage reports on the CSDM Data Foundations dashboard
The Foundation tab on the CSDM Data Foundations dashboard identifies data that might be missing from the CMDB. - 'Crawl' stage reports on the CSDM Data Foundations dashboard
Crawl stage reports on the CSDM Data Foundations dashboard - 'Walk' stage reports on the CSDM Data Foundations dashboard
Walk stage reports on the CSDM Data Foundations dashboard - 'Run' stage reports on the CSDM Data Foundations dashboard
Run stage reports on the CSDM Data Foundations dashboard - 'Fly' stage reports on the CSDM Data Foundations dashboard
Fly stage reports on the CSDM Data Foundations dashboard - CSDM life-cycle terms
Most ServiceNow products and ServiceNow AI Platform applications align closely with the Common Service Data Model. This table defines terms as they are used across the ServiceNow AI Platform. - Life cycle of document and contract entities
The document and contract life-cycle value pairs represent the overall life cycle of document assets (contracts) and CIs (business process documentation) as related to their products. The life-cycle values for the document and contract life-cycle process are visible only in tables related to document entities in Contracts and CMDB. - Life cycle of tangible/physical CIs
The tangible/physical life-cycle states represent the overall life cycle of physical assets and CIs as related to their products. Tangible/physical assets are physical items that are stocked, for example computers, monitors, and keyboards. The stages and statuses for the tangible/physical life-cycle process are visible only in hardware-related tables in Asset Management and the CMDB. - Life cycle of location entities
The values for the location life-cycle process reflect the locations used by your organization and are visible only in the common data locations table. - Life cycle of intangible/logical entities
The intangible/logical life-cycle value pairs represent the overall life cycle of logical assets and CIs as related to their products. A logical or software asset includes items like applications, services, and licenses. The life cycle stage and life cycle stage status values of logical items are visible only in tables related to intangible/logical items in Asset Management and the CMDB. - Life cycle of product entities
The product life-cycle value pairs represent the overall life cycle of a product model, a specific version, or a product configuration. The life-cycle values for the product life-cycle process are visible only in Product (Models) tables.
Parent Topic:Common Service Data Model