ServiceNow Voice reference

Reference topics provide additional information about components installed with ServiceNow Voice.

• Components installed with ServiceNow Voice Core
  Several types of components are installed with activation of the ServiceNow Voice Core application (sn_cti_core), including user roles, plugins, and operation handlers.
• Components installed with Amazon Connect Integration with ServiceNow Voice
  Several types of components are installed with installation of the Amazon Connect Integration with Voice application (sn_cti_amzn_cct), including user roles, plugins, and operation handlers.
• Components installed with ServiceNow Voice for ITSM
  Several contact flows and operation handlers are installed with activation of the ServiceNow Voice for ITSM application (sn_cti_itsm_cnt).
• Components installed with ServiceNow Voice for CSM
  Several contact flows and operation handlers are installed with Cloud Call Center for CSM application (sn_cti_csm_cnt).
• Components installed with ServiceNow Voice for HR Agent Workspace
  Several contact flows and operation handlers are installed with ServiceNow Voice for HR Agent Workspace.

Parent Topic:ServiceNow Voice