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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Legacy survey migration

Users with the survey_admin role can migrate legacy survey data to create copies of legacy surveys and their related records in assessment tables. The Survey Management application, which is built on the assessment engine, is available as an alternative to legacy surveys.

The following legacy survey components are migrated:

  • Survey masters
  • Supported survey questions and question choices
  • Survey instances
  • Survey responses

Legacy survey conditions are not migrated and must be recreated as trigger conditions.

Note:

  • The Legacy Surveys and Legacy Administration modules are available on instances upgraded from a previous release but not available for new instances. Customers using legacy survey or survey wizard should plan to migrate to the Survey Management application to create modern and high quality surveys for their users.
  • The following legacy survey plugins are inactive by default, and are available upon request:
    • Best Practice - Task Survey Management (ID: com.snc.bestpractice.task_survey)
    • Survey Management (ID: com.glideapp.survey)
    • Assessment Components (ID: com.snc.assessment)
    • Survey Wizard (ID: com.glideapp.survey_wizard)
  • Survey wizards cannot be migrated.

  • Migrate a legacy survey
    Migrate a legacy survey and its related records to take advantage of a more powerful feature set.

  • Survey question migration
    Before you migrate a legacy survey, understand that some legacy survey questions cannot be migrated due to incompatible question types.
  • Migrated components
    When you migrate a survey, the system maps records from survey tables to assessment tables.
  • Migrated question review
    To maintain accurate result calculations, you may need to make minor adjustments to some of the migrated survey records to ensure results are calculated correctly.

Parent Topic:Survey administration

Related topics

View survey reports

Survey designer

View a survey instance

Survey users and groups

Copy a survey

Publish a survey

Customize the appearance of a survey

Survey definitions

Create a survey designer template question

Survey questions

Survey trigger conditions

Survey distribution

Outlook Actionable Messages

Sentiment analysis for surveys

Surveys in Service Portal and the Now Mobile app

Surveys in ITSM Virtual Agent