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Integrating ServiceNow Voice for HR › Integrating Voice with other applications › ServiceNow Voice › Manage people and work capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add Interaction Related Records to HR Agent workspace

ServiceNow Voice for HR creates an interaction record for every call between an employee and an HR agent, which contain related lists of details relating to the employee and interaction. To maximize the full feature capability, add the Interaction record to the HR Agent workspace.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Interaction > All.

  2. Open any IMS record.

    If there are no records, create a dummy record.

  3. Click Additional actions > Configure > Related lists.

  4. Select the HR Workspace view.

  5. Locate the Interaction Related Record -> Interaction option and add it to the Selected list.

Image omitted: voice-related-list.png
Select the HR Workspace view and the Interaction Related Record - Interaction option
  1. Click Save.

Parent Topic:Integrating ServiceNow Voice for HR