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Implications of disabling SM state flows › Service management states › Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Re-enable state flows

When service management state flows have been disabled, they cannot be re-enabled from the user interface.

About this task

State flows can, however, be re-enabled by running a script for each service management application.

Procedure

  1. For each service management application, run the following script:

    var now_GR = new GlideRecord(‘sm_config’);
 gr.get(‘name’, ‘{YOUR_APP_NAME}’); //this can be looked up by navigating to 
 the sm_config list
 gr.use_sf = true;
 gr.update();

Parent Topic:Implications of disabling SM state flows