Facilities Workbench › Interactive facility maps › Facilities Service Management overview › Facilities Service Management › Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Find a facilities request

Facilities administrators can locate and manage requests from the Requests tab within the workbench.

Before you begin

Role required: facilities admin

Navigate to All > Facilities > Workbench.
To help narrow your search results, you can select the campus, building, and floor number for your search.

Note: The facilities administrator configures the number of search results returned. See Facilities visualization workbench configuration.

Image omitted: CampusFloorSelection.png
Campus and floor selection

By default, facilities administrators can see all requests for the selected level displayed in the right side pane. Red pins \(

Image omitted: RequestPin.png
red pin icon shows where facilities requests for floor plan.\) depict those requests on the floor plan.

Option	Action
To see all requests assigned to you	Select Assigned to me check box.
To search for a request	1. On the Requests tab, enter the request number or the name of the user who made the request. 2. Press the Enter key to submit your search criteria.

Search results are returned in the following order:

-   Current Level
-   Other in Campus
-   Other Campuses

Image omitted: PinIcon.png
Pin icon that shows a location on floor plan.\) icon.|

Option	Action
To see request details	Click the request number.
To see tasks associated with a request	Click the task number under the request.
To see the location on the floor plan	Click the pin (