Clone a request task
Existing tasks can be cloned to create tasks with the same populated fields.
Before you begin
Role required: admin, ITIL, creator, or catalog admin
About this task
In the cloning process, the following information is copied from the source task:
- Parent request reference
- Short description
- Description
- Assignment group
- Location
- Required skills
Procedure
Open the request task and select Clone Task under Related Links.
The application creates a task in Draft state. The Work Notes field contains the original task number and text stating that the task is a clone.
Parent Topic:Facilities request tasks
Parent Topic:Request task management