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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Service Management

The Service Management Core plugin is activated automatically when you activate any service management application.

Before you begin

Role required: admin

About this task

For information on subscribing to a service management application, see Activate Facilities Service Management.

The Service Management Core plugin also activates the following plugins if they are not already active.

  • Automatic Assignment
  • Asset Management
  • Process Flow Formatter
  • State Flows
  • Knowledge Management V3
  • Skills Management
  • Territory Management
  • Managed documents
  • Task Activities
  • Service Management Geolocation
  • Encryption Support
  • Workbench
  • Checklist

  • Activate other Service Management applications
    After the Service Management Core plugin has been activated, you can activate other SM applications, such as Field Service management and facilities service management. You can also activate CMS portals for each of these SM applications to add them to the Service Management Portal.

Parent Topic:Service Management

Related topics

Process flow formatter

State flows

Managed Documents