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Request Management Platform Analytics Solutions › Request Management in a Service Management application › Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Legacy: Request Management - Requested Item dashboard

Track the progress of purchase orders, transfer orders, and software assignments.

Important:

Starting in Xanadu release, the Request Management Platform Analytics Solutions dashboards are deprecated. Users can use the Request dashboard to view the actionable data visualizations that help in improving the business processes and practices.

Image omitted: requested-item-mgmt-dashboard.gif
Animated tour through the tabs of the Requested Item Management dashboard

End user and roles

End user and goalRequired role
Request manager who needs to track the rate of progress of item requestssn\_request\_read, sn\_request\_writeTo see the 'Basic requested items indicators' widget, the pa\_viewer role is necessary

Indicators

Indicators are displayed in Performance Analytics widgets.

  • Number of open requested items

    Records on the Requested Item [sc_req_item] table opened on or before today and not closed.

  • Number of new requested items

    Records on the Requested Item [sc_req_item] table opened today and not closed.

  • Number of closed requested items

    Records on the Requested Item [sc_req_item] table closed today.

  • Average age of open requested item

    The result in days of the formula [[Summed age of open requested item]] / [[Number of open requested items]] / 24

  • Average close time of requested items

    The result in days of the formula [[Summed duration of closed requested items]] / [[Number of closed requested items]] / 24

  • Requested items backlog growth

    The result of the formula [[Number of new requested items]] - [[Number of closed requested items]]

Indicators not appearing in dashboard widgets but used in formulas:

  • Summed age of open requested item

    The aggregate sum of the RequestedItem.Age.Hours script. This script calculates the difference between the latest and the first time stamp for an open item request record.

  • Summed duration of closed requested items

    The aggregate sum of the RequestedItem.CloseTime.Hours script. This script calculates the difference between the time stamp when an item request is opened and the time stamp of when it is closed.

Breakdowns

  • Age
  • Assignment Group
  • Priority
  • Stage
  • State

Parent Topic:Request Management Platform Analytics Solutions