Activate other Service Management applications
After the Service Management Core plugin has been activated, you can activate other SM applications, such as Field Service management and facilities service management. You can also activate CMS portals for each of these SM applications to add them to the Service Management Portal.
| Plugin | ID | Description |
|---|---|---|
| Facilities Service Management | com.snc.facilities.core | Manages facilities requests and enables users to report and track requests by their location on a floor plan. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Facilities Service Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported until deprecation. Workplace Service Delivery provides the latest experience for this functionality. For details, see the KB0867184 Deprecation Process article in the Now Support knowledge base. |
| Facilities Service Management CMS Portal | com.snc.facilities.core.cms | Displays the Facilities Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. |
| Field Service Management | com.snc.work\_management | Provides support for scheduling and managing on location work. |
| Field Service Management CMS Portal | com.snc.work\_management.cms | Displays the Work Management SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. |
| Finance Service Management | com.snc.finance\_service\_automation | Deprecated Feb 1, 2023. |
| Finance Service Management CMS Portal | com.snc.finance\_service\_automation.cms | Displays the Finance Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. |
| HR Service Delivery: Core | com.snc.hr.core | Provides a basic data and security model for HR systems. |
| HR Service Delivery: Core CMS Portal | com.snc.hr.core.cms | Displays the Human Resources Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. |
| Legal Service Management | com.snc.legal\_service\_automation | Deprecated Feb 1, 2023. |
| Legal Service Management CMS Portal | com.snc.legal\_service\_automation.cms | Displays the Legal Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. |
| Marketing Service Management | com.snc.marketing\_service\_automation | Deprecated Feb 1, 2023. |
| Marketing Service Management CMS Portal | com.snc.marketing\_service\_automation.cms | Displays the Marketing Service Automation SM application on the Service Management portal. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. |
Parent Topic:Activate Service Management