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Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Planned Maintenance

The Planned Maintenance application is not a Service Management application, but it works with Service Management applications to help organizations manage regular preventive maintenance of assets.

Planned Maintenance uses maintenance plans to trigger the creation of work orders or facilities requests. These work orders and facilities requests specify how to perform maintenance on devices and vehicles, or just about any type of asset that requires maintenance. Work orders and requests can be based on:

  • A specified time interval. For example, after a number of months since the previous maintenance was performed

  • Meters or usage. For example, after a specified number of pages are printed or a specified number of miles are driven.

  • Activate Planned Maintenance
    The SM Planned Maintenance plugin is available as a separate subscription.

  • Managing maintenance plans
    Planned Maintenance allows you to create, maintain, and schedule maintenance for equipment that requires regular maintenance.
  • Maintenance plan examples
    You can define maintenance plans using model-based, meter-based, or duration-based selection criteria.
  • Domain separation and Planned Maintenance
    Domain separation is supported in Planned Maintenance. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Parent Topic:Service Management