Request Management Platform Analytics Solutions › Request Management in a Service Management application › Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Open Requested Item Reports dashboard

To view the current state of open item requests, see the Open Requested Item Reports.

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Animated tour of the tabs of the Open Requested Item Reports dashboard

Data visualizations

Title	Type	Description
Open requested items - List	List Image omitted: score-list-tile.svg list report icon	List of all requests for items that have not been closed
Open requested items - Pivot table	Pivot Image omitted: pivot.svg pivot table report icon	Table letting you explore the number of open item requests by any combination of state, assignment group, and priority, for any age bucket or for all ages.
Open requested items - Heatmap	Heatmap Image omitted: heatmap.png Heatmap icon	Heatmap letting you explore the number of open item requests by any combination of state, assignment group, and priority, for any age bucket or for all ages.