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Facilities Service Management › Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Facilities Service Management overview

The Facilities Service Management application lets users request changes to the operation and maintenance of your facilities. The facilities staff can then track these requests and make the necessary changes.

The Facilities Service Management application offers the following benefits:

  • Indicates the location of a facility request so the facilities team knows exactly where users encountered the issue.
  • Identifies configuration items (CIs) for each facility request so you know which items in your infrastructure are also impacted.

  • Allows any user in the system to view all open facilities requests. Users can see the facilities issues that have already been reported before they submit a new request.

  • Activate Facilities Service Management
    The Facilities Service Management plugin (com.snc.facilities_service_automation) is now deprecated and no longer supported or available for new activation.

  • Activate Facilities Move Management
    The (com.snc.facilities_service_automation) and the (com.snc.facilities_service_automation.move) plugins are now deprecated and no longer supported or available for new activation.
  • Activate Facilities Visualization Workbench
    The (com.snc.facilities_service_automation) and the (com.snc.facilities_service_automation.fvw) plugins are now deprecated and no longer supported or available for new activation.
  • Facilities service management process
    The facilities administrator creates the campus and configures the application with workflow, agent assignment, and other considerations. Employees make facilities and move requests that are tracked to specific locations anywhere on the campus.
  • Domain separation and Facilities Service Management
    Domain separation is supported in Facilities Service Management. Domain separation allows you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.
  • Space management
    The concept of space is part of the Facilities Service Management application. Space provides a definition at all levels with the same unit measure, and presents metrics that are readily available for analysis. These metrics include occupancy percentage, total space available, and so on.
  • Facilities move management
    Employees and managers can request single user moves. Members of the facilities staff can use the enterprise move tool to plan and execute large move scenarios involving multiple people, assets/CIs, and departments.
  • Interactive facility maps
    The interactive facility maps, including the Workbench and the Floor Plan, provide a campus-level hierarchy, improving your facilities request tracking and space management. Decision makers in your organization can track, manage, and analyze spaces in support of organizational needs and users can find other users and assets.

Parent Topic:Facilities Service Management